At Monroe Plan for Medical Care, our goal is to not just to satisfy our customers but to consistently exceed their expectations.
An important measure of customer satisfaction is customer loyalty. Our customer relationships span years and even decades. Our customers tell us their satisfied by continuing to allow us the privilege of serving them.
We bring a unique depth and breadth of experience to solving our customer’s problems, but we start by listening to what our customers have to say… their experiences, their challenges, their needs. Then we set about designing custom solutions that drive desired results. But don’t just take our word for it, read on to hear what some of our more than satisfied customers have to say …
“Exceptional Service from Utilization Management Experts”
MP Care Solutions, a Monroe Plan Company, has been providing Utilization Management Services to Amida Care for 7 years. From the onset of our partnership, it was clear that Monroe Plan’s team had the depth and breadth of experience with both utilization management and our specific population that could help streamline our processes and strengthen our regulatory compliance. Since engaging Monroe Plan, the timeliness and quality of reviews has been greatly improved. Monroe Plan is the perfect partner for us…a knowledgeable, collaborative, and cost-effective extension of our team!
Despite our best efforts, we often view health care based on the specific provider of care, which can lack a true whole person approach. We know that physical care and behavioral health care are key to successful health care outcomes however; our measures of success often are different.
In early 2021, the Adirondacks ACO began having focused discussions on additional opportunities to identify and close primary care gaps. Primary care gap closure ultimately leads to improved patient outcomes, which also supports quality outcomes for value based payment opportunities. As we identified our weaknesses, it became clear that our behavioral health and substance use disorder provider partners often lacked adequate information to play a critical role with their patients. If we could clearly identify primary care gaps for a set of measures, could this group of providers and their teams help to reinforce the importance with patients? Could they even help to identify and perhaps even remove barriers to close individual gaps?
Our goal was to create a rapidly deployable, scalable infrastructure fostering network level integration of physical and behavioral health, focused on making data available to our partners and providing performance improvement support that made this data actionable.
In order to meet this goal, we needed an expert in the field that could support the development of this infrastructure and lead our team to support our key regional partners. Our partnership with MP Care Solutions, led by Howard Brill, SVP Population Health Management and Quality was the key to our success.
In early 2022, we launched the QUIC (Quality Utilization and Integrated Care) dashboard to our twelve behavioral health and substance use disorder partner organizations. This web based dashboard uses Microsoft Power BI for visualization, proving an opportunity to monitor the status of eleven quality metrics, including the patient connection to primary care.
Our partnership with MP Care Solutions is making a difference in the way we approach care gaps across the care delivery landscape, enhancing our ability to focus on whole person care.